Five shops. Five jobs Ruby took off their plate.

One auditor hand-checked every open job five or six times. Once the equipment was pulled, a gap could not be fixed and the carrier cut the bill.

Audits every open job overnight against the shop's own rules, reading the notes, photos and dry logs. The auditor starts the day with a ranked list and the fix for each gap.

Every settlement was keyed into QuickBooks by hand. Ten closed jobs carrying $229k of committed money were never invoiced.

Each weekday, reads every settled claim, raises the invoice, records the payment and updates the job system. Anything outside the rules goes to a person.

A job with no scheduled task never reached tomorrow's dispatch map, so it quietly went unworked. A dispatcher checked every board by hand each night.

Every night, finds the jobs in each branch that will miss tomorrow's dispatch, reads the field notes, and emails the dispatcher a short fix list. A person decides.

The job system showed which jobs were open, not what was happening on them. The owner spent his day chasing supervisors.

Every weekday at 6am, checks every active job for the paperwork that should have landed, posts one list to leadership and sends each supervisor only their own jobs.

Missed moisture readings turned up in file review two days after a job closed, when half could no longer be fixed.

Every night, compares the CRM against the field record for every job still drying, then posts one list per location: rooms with no reading, and rooms falling behind.