Terms of Service

These Terms of Service ("Terms") govern your access to and use of RubyRestore.ai, the websites at rubyrestore.ai and app.rubyrestore.ai, and the related applications, APIs, and services (together, the "Service"). The Service is operated by Restoration Services Group LLC ("Restoration Services Group LLC", "we", "us", or "our").

By creating an account, connecting an integration, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you are entering into these Terms on behalf of a company or other organization (your "Shop"), you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.

Ruby is an AI assistant built for restoration contractors. It reads across the systems your Shop already uses, reasons over that information, and helps you run your operation through a chat surface ("Ask Ruby") and a set of packaged workflows that run on a schedule, on a trigger, or on demand.

You can reach us with any question about these Terms at hello@rubyrestore.ai, or by mail at Restoration Services Group LLC, 335 E Germann Rd Suite 340, Gilbert, AZ 85297.

The Service lets you connect third-party tools your Shop uses (for example job management, documentation, accounting, and, where supported, email), and then ask questions and run packaged workflows that reason over that connected information. Outputs may include drafted messages, summaries, checklists, audits, and reports.

We may add, change, or remove features, integrations, and workflows over time. Some capabilities are described on our marketing site as roadmap items and may not be available to your account at any given moment.

The Service, and in particular its AI-generated output, is provided as an evolving product. During pilot and early phases especially, output can be incomplete, out of date, or wrong. Ruby can misread source data, miss context, or generate confident answers that are inaccurate.

You are responsible for independently reviewing and verifying any output before relying on it, sharing it, sending it to a customer or carrier, or using it to make a business decision. Do not treat Ruby as the system of record for your Shop. We welcome corrections and feedback so we can improve, but we do not warrant the accuracy or completeness of any output.

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current.

You are responsible for safeguarding your password and for all activity that occurs under your account and the accounts of any teammates you invite. Notify us promptly at the support address if you suspect unauthorized access. Account administrators are responsible for managing teammate access, roles, and spending limits within their Shop.

The Service is most useful when you connect the third-party tools your Shop uses. You may connect those tools by providing API keys or by authorizing access through OAuth. Supported integrations may change over time and currently include systems such as Albi, Encircle, JobNimbus, Kahi, CompanyCam, Levelset, Sage, Zoho, and QuickBooks, as well as read-only email integrations for Gmail and Outlook.

By connecting an integration, you represent and warrant that you are authorized to do so, that you may grant us access to the data in that system on the terms of these Terms and our Privacy Policy, and that your use of the Service with that data does not violate your agreement with the third-party provider or any law. Your use of each third-party tool remains governed by your own agreement with that provider, and we are not responsible for those tools, their availability, or their data.

We store integration credentials in encrypted form and use them only to operate the Service for your account. You may disconnect an integration at any time, after which we stop pulling new data from it.

"Customer Data" means the data you submit to the Service or that we access from your connected integrations on your instruction, including job and project records, documentation, photos, accounting records, messages, and any personal information of your own customers, property owners, insureds, employees, or other individuals contained in those systems.

As between you and us, you own and remain responsible for Customer Data. You represent and warrant that you have all rights, consents, and authority necessary to provide Customer Data to the Service and to have us process it as described in our Privacy Policy, and that doing so does not violate any law or third-party right. You are responsible for the accuracy and legality of Customer Data and for how you use any output derived from it.

You will not submit to the Service any data you are not permitted to share, and you will not use the Service to process sensitive categories of data for which the Service is not designed (for example, payment card numbers entered into chat, government identifiers, or protected health information), except as may be unavoidably present in your connected systems and processed at your direction.

You agree not to:

• use the Service in violation of any law or third-party right, or to process data you lack the right to process;
• attempt to gain unauthorized access to the Service, other accounts, or our systems, or to probe, scan, or test the vulnerability of the Service;
• interfere with or disrupt the integrity or performance of the Service, including by circumventing usage limits, rate limits, or the credit meter;
• reverse engineer, decompile, or attempt to extract the source code or models underlying the Service, except to the extent that restriction is prohibited by law;
• resell, sublicense, or provide the Service to a third party as a service bureau without our written consent;
• use the Service to build a competing product, or to generate content that is unlawful, harassing, deceptive, or infringing; or
• misuse the AI features, including by attempting to cause the Service to produce output that violates these Terms.

We may investigate suspected violations and may suspend or terminate access for conduct that we reasonably believe violates these Terms or harms the Service, other users, or third parties.

If you discover a security vulnerability in the Service, report it to security@rubyrestore.ai and give us a reasonable opportunity to address it before any public disclosure.

Some uses of the Service are paid. We offer two pricing models, and the model that applies to your account is the one presented to you when you subscribe or when we provision your account.

Pilot (cost passthrough)

During a pilot, we may charge only the inference and data costs we incur to operate the Service on your behalf, with no subscription fee and no margin. Pilot terms are set when we provision your account and may end per the conditions communicated to you (for example after a set period, on your election to move to a commercial plan, or when we conclude the pilot).

Commercial (subscription plus usage)

Commercial plans consist of a recurring subscription fee plus an included monthly allotment of usage (a credit pool), with usage beyond the allotment billed as overage at the per-credit rate disclosed for your plan. Included allotments reset each calendar month and do not roll over. Plan names, prices, included allotments, and overage rates are described at sign-up and may be updated on prospective notice.

Payment, renewal, and taxes

Paid plans are billed through our payment processor, Stripe. Subscriptions renew automatically for successive periods until canceled. You authorize us and Stripe to charge your payment method for all fees, including subscription fees and any overage, as they become due. Fees are exclusive of taxes, and you are responsible for any applicable taxes other than taxes on our net income. Except where required by law, fees are non-refundable. If you believe a charge was made in error, contact us promptly at billing@rubyrestore.ai.

We may configure spend alerts and per-user spending limits, and an administrator may manage these in the app. You are responsible for charges incurred under your account up to any limits you set.

We may offer a free trial or a free grant of usage (for example a number of credits granted when you connect an integration, subject to a per-account cap and an expiration window). Trial and grant terms are described at the time they are offered.

When a trial or grant ends, by expiration of its window or exhaustion of its allotment, the Service may pause new AI compute (a hard pause) and prompt an administrator to select a plan and add a payment method. Output already produced generally remains visible, but new chat and workflow runs are gated until a plan is active. We may change or discontinue trials and grants at any time.

You may cancel your subscription at any time through the app or the billing portal. Cancellation takes effect at the end of the current billing period, and you remain responsible for fees accrued through that date. We do not provide refunds for partial periods except where required by law.

We may suspend or limit your access if your payment fails, if a trial or grant expires, if we reasonably believe your use violates these Terms or poses a security or legal risk, or as needed to protect the Service.

Ruby produces information and drafts to assist you. It does not provide legal, insurance, accounting, engineering, medical, or other professional advice, and it is not a substitute for the professional judgment of a qualified person.

References Ruby may make to industry standards (for example IICRC S500 or S520), to carrier or contractual requirements, or to regulatory matters are informational only and may be incomplete or inapplicable to your situation. You are solely responsible for compliance with applicable standards, contracts, and laws, and for any decision you make or document you submit based on the Service.

The Service, including its software, models, prompts, designs, and the Ruby name and marks, is owned by Restoration Services Group LLC or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your Shop's internal business purposes during your subscription.

You retain all rights in Customer Data. You grant us a worldwide, non-exclusive license to host, copy, transmit, process, and display Customer Data, and to share relevant portions with our subprocessors (including the model provider), solely as needed to provide, secure, support, and improve the Service for you and to comply with law.

We may create and use aggregated and de-identified data derived from use of the Service (data that does not identify you, your Shop, or any individual) to operate, analyze, and improve our products. We do not use this data to identify you or your customers.

If you send us feedback, suggestions, or corrections about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

Each party may receive information of the other that is marked or reasonably understood to be confidential. The receiving party will use that information only to perform under these Terms and will protect it with at least reasonable care. This section does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party, and it does not limit disclosures required by law.

The Service interoperates with third-party tools and may link to third-party sites. We do not control and are not responsible for third-party services, their content, their availability, or their handling of your data. Your use of a third-party service is governed by that provider's terms.

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

You will defend, indemnify, and hold harmless Restoration Services Group LLC and its affiliates, officers, and employees from and against any third-party claims, damages, and costs (including reasonable legal fees) arising out of or relating to your Customer Data, your connection of integrations, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access as described in these Terms or if you materially breach them and do not cure the breach within a reasonable time after notice.

On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period as described in our Privacy Policy, after which we may delete it in the ordinary course. Sections that by their nature should survive (including fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

We may update these Terms from time to time. If we make a material change, we will provide notice through the Service or by email before the change takes effect. Your continued use of the Service after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Service.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona for any dispute that is not subject to an agreed alternative process, and each party waives any objection to venue there.

Before filing a claim, you agree to contact us at legal@rubyrestore.ai and attempt in good faith to resolve the dispute informally.

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede prior agreements on that subject. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or joint venture. We are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms? Email us at hello@rubyrestore.ai, or write to Restoration Services Group LLC, 335 E Germann Rd Suite 340, Gilbert, AZ 85297.