Acceptable Use Policy

Restoration Services Group LLC, a Delaware limited liability company (“Company,” “we,” or “us”) operates and maintains a technology platform that provides certain services to restoration contractors (the “Service”). This Acceptable Use Policy (“AUP”), along with the Company's Terms and Conditions (located at https://rubyrestore.ai/terms) (“Terms”) governs your (“Customer”, “you”, or “your”) access to and use of the Service. You must first read and accept this AUP before accessing and using the Service. By accepting the Terms, you agree to adhere to and be bound by the terms hereof in all respects.

The Service may only be used for lawful purposes and in accordance with this AUP and the Terms. Additionally, you are prohibited from using the Service as follows:

(a) In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries);

(b) For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;

(c) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam” or any other similar solicitation;

(d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity, including utilizing another user’s identification, password, account name or persona without authorization from that user;

(e) In any manner that could disrupt, disable, overburden, damage, or impair the Service for you or others (including the ability to send timely notifications through the Service) via various means including overloading, “flooding,” “mailbombing,” “denial of service” attacks, or “crashing”;

(f) To use any robot, spider or other automatic device, process or means to access the Service for any purpose, except through an API, connector or other automated functionality provided or expressly supported by the Company, in each case as intended, in accordance with any applicable documentation and the Terms;

(g) To use any manual process to monitor or copy any of the material other than Customer Data (as defined in the Terms) and AI Outputs (as defined in Section 2, below) made available through the Service or for any other unauthorized purpose unless permitted under the Terms or with our prior written consent;

(h) To transmit any content, data, or material that infringes the intellectual property rights or other personal or proprietary rights (including privacy) of any third parties;

(i) To use the Service in connection with unsolicited, unwanted, or harassing communications, including without limitation, SMS messages, phone calls, voice mail, chat, video, or email;

(j) To provide, upload, import, or otherwise make data available to or through the Service unless you have all rights and permissions necessary to do so and have provided any notices required by applicable law;

(k) To express or imply that any user's statements, activities, or causes are endorsed by the Company;

(l) To use any device, software or routine, including but not limited to, any viruses, trojan horses, worms, or logic bombs, that interfere with the proper working of the Service or could be technologically harmful;

(m) To attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer or database connected to the Service;

(n) To attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without Company’s express written consent;

(o) To knowingly receive, use, re-use, upload or download any material which:

a. Contains material that may reasonably be considered obscene, defamatory, offensive, promotes illegal activity, abusive, hateful, inflammatory, harassing, violent, or otherwise objectionable;

b. Promotes pornographic or other sexually explicit material, discrimination, or violence, based on race, religion, nationality, sex, gender, disability, age, or sexual orientation;

c. Is likely to deceive any person acting reasonably under the circumstances; or

d. Impersonates any person.

(p) In any manner that violates any other applicable policy maintained by the Company, including without limitation the Company's Privacy Policy or Terms;

(q) To attempt any action designed to circumvent or alter any method of measuring or billing for utilization of the Service; and/or

(r) Otherwise attempt to interfere with the proper working of the Service.

The Service may include artificial intelligence or machine learning features that generate or process content (“AI Features”). You may not:

(a) circumvent or attempt to circumvent any safeguard or restriction of the AI Features, including through jailbreaking, adversarial prompting, or prompt injection;

(b) scrape, extract, or distill the AI Features or their outputs (“AI Outputs”), or use them to develop, train, or improve any competing artificial intelligence model, product, or service;

(c) use the AI Features to generate or disseminate deceptive or materially misleading content, impersonate another person, or misrepresent AI Output as human-generated; or

(d) use AI Output to make or materially support any decision having a legal or significant financial effect on an individual, including any decision concerning an insurance claim, unless a qualified human reviews the AI Output before the decision is finalized or acted upon.

Certain AI Features use third-party AI services and may be used only in accordance with the usage policies applicable to those services. A list of the principal third-party AI services we use is available at https://rubyrestore.ai/subprocessors, and we may change those services from time to time. Your continued use of an affected AI Feature following a modification to an applicable usage policy is subject to the modified policy.

Subject to the terms of our Privacy Policy, Company regularly monitors use of the Service to confirm compliance with the terms of this AUP and any other applicable Company policy. We maintain the right to monitor all such usage in accordance with our Privacy Policy and may delete any material we deem illegal, inappropriate, or violative of this AUP or any Company policy. If the Company discovers a violation, it will take whatever action it deems reasonably necessary or appropriate to address such behavior. This may include disclosing the user's personal information to a third party claiming that such user violated rights (such as intellectual property or privacy rights), where permitted or required by applicable law. It may also include taking legal action (including making a referral to law enforcement). It may also include an immediate suspension or termination of the user's access to the Service. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST, AND HOLD HARMLESS, COMPANY, ALONG WITH COMPANY'S EMPLOYEES, OFFICERS, DIRECTORS, AFFILIATES, LICENSEES, AND SERVICE PROVIDERS, WITH RESPECT TO ANY AND ALL CLAIMS RESULTING FROM, OR ARISING DIRECTLY OR INDIRECTLY OUT OF, ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES IN CONNECTION WITH INVESTIGATIONS BY EITHER COMPANY OR LAW ENFORCEMENT AUTHORITIES.

Company reserves the right to modify this AUP from time-to-time, in its sole discretion, effective upon posting a revised copy of the AUP on https://rubyrestore.ai/acceptable-use. Any use of the Service after such modification shall constitute acceptance of such modification.

Each user is responsible for any misuse of the account, even if the inappropriate activity was actually committed by someone other than the account holder. Therefore, each user must take all reasonable steps to protect the account from unauthorized access. In addition, no user may access the account to breach the security of any other user's account or attempt to gain unauthorized access to another server or network. As such, each user must ensure the security of the password at all times, including without limitation, by not sharing it with others for any reason.

If you become aware of any content or activity that violates this AUP, you shall take all necessary action to prevent such content from being routed to, passed through, or stored on the Company network and shall promptly notify Company via email at legal@rubyrestore.ai, Attention: Legal. The identity of those who report known or suspected violations will be maintained by the Company with the utmost secrecy at all times, subject to legal obligations.

If you have any questions regarding this policy, please contact us at legal@rubyrestore.ai, Attention: Legal.