Last updated: September 30, 2026
Restoration Services Group LLC operates RubyRestore.ai. These are the third-party service providers that process customer data on our behalf to run the Service, grouped by what they do. We share with each provider only what it needs to perform its service, under contracts that require appropriate confidentiality and security.
The third-party tools you choose to connect to the Service (for example your job-management, documentation, accounting, or email systems) are not on this list. They are independent services you control, and your use of them is governed by your agreement with each provider.
We update this page when the list changes. Questions can go to privacy@rubyrestore.ai.
| Provider | Purpose | Data involved |
|---|---|---|
| Neon | Managed PostgreSQL database, hosted on Amazon Web Services in the United States | All Service data, stored and scoped by customer |
| Heroku (Salesforce) | Application hosting, background processing, cache, and document conversion | Service data while it is being processed |
| Amazon Web Services | File storage and hosting for the app and website | Uploaded files, generated documents, and site assets |
Requests to an AI model can include your messages, playbook instructions, and relevant portions of your connected integration data. Which provider handles a request depends on the model tier chosen for a chat or set for a playbook.
| Provider | Purpose | Data involved |
|---|---|---|
| Anthropic | Claude models: the default for playbooks and scheduled work, and available in chat | Request content and model output |
| OpenAI | GPT models: the default for chat. Also the text embeddings that let Ruby recall your saved preferences | Request content and model output; saved preference text |
| Meta | Muse models, available as a model tier | Request content and model output |
| Baseten | Hosted open models, available as model tiers. Also writes generated documents and reports, and conversation titles | Request content and model output |
| xAI | Grok models, available as a model tier | Request content and model output |
| Celeris | Models available as a model tier | Request content and model output |
| OpenRouter | Backup routing to the same models when a primary provider is unavailable | Request content and model output, only while a backup route is in use |
| Provider | Purpose | Data involved |
|---|---|---|
| E2B | Isolated sandboxes where the assistant runs code and scripts | The files and data the assistant passes into the sandbox |
| Brave | Web search | Search queries |
| Provider | Purpose | Data involved |
|---|---|---|
| Composio | Authorization broker for Gmail, Outlook, Slack, Google Workspace, Microsoft 365, and other connected accounts | Authorization tokens and the data those connections return |
| Unipile | WhatsApp connection | Messages and attachments in connected WhatsApp chats |
| Browserbase | Secure browser sessions for the assistant's own login to systems that have no API | Login session data and the pages the assistant views |
| Telnyx | Receives verification-code text messages for the assistant's own logins | Text message contents |
| Twilio SendGrid | Transactional and notification email | Recipient names and addresses, and message content |
| Google Firebase Cloud Messaging | Push notifications in the mobile app (relayed to Apple devices through Apple's push service) | Device tokens and notification content |
| Capgo | Updates to the mobile app | Device and app version information |
| Provider | Purpose | Data involved |
|---|---|---|
| Stripe | Subscription billing and payment processing | Billing contact, plan, and transaction data; card details are handled directly by Stripe |
| Rollbar | Error tracking | Error reports, which can include the signed-in user's identifier and the request that failed |
| Papertrail (SolarWinds) | Application logs | Request logs, which can include user identifiers and the addresses of pages requested |
| FullStory | Session replay inside the signed-in app | Recordings of how you interact with the app |
| Google Analytics | Website and app analytics | Page views, events, and device information |
| Slack | Delivers the in-app feedback you submit to our team | Feedback text and ratings, and the page you were on |